If you have an E-Commerce website, then the
little social media icons (present next to your products or else in the
shopping cart) may be ruining your business. It is found that as your website
includes more of these social features, visitors are more unlikely to purchase
products or services.
Senior shoppers and boomers will find the features more disgusting and are likely to leave your site. Here are some tips to make your website more appealing:
Senior shoppers and boomers will find the features more disgusting and are likely to leave your site. Here are some tips to make your website more appealing:
1) Social media icons are distracting.
Shoppers would like to focus only on one thing -
making them hit the "buy" button. Not let them move on to social
media features. Once the purchase of an item is made, they may be asked to
follow the business on social media. However, this step should be done only after
the purchase is made.
Instead of shopping cart gadgets, you could bring
in cues for a powerful purchase inducement. These are:
· How fast the item will be delivered.
· Remaining quantity of the item.
· When the sale is ending.
2) Social media is a turn off
to new customers.
One thing you should be careful about is not to
ask the visitor to your site to "like" it or ask them to follow on
social media. It is not possible for a visitor to validate your product or
service from the very beginning.
3) Negative social proof is a
sales killer.
The placing of social sharing icons next to items
is similar to playing with fire, especially if the items do not get social
engagement.
4) Twitter is the weakest
shopping tool.
Use Twitter to engage visitors, who are loyal
customers, in making conversations and share news, but it should not be an
inbound channel. As Twitter does not lead to a site for any purchase, hence it
is just tweeting from your website that takes place. Hence it should not be
used as inbound channel.
5) Social media is not all
that bad.
The effective use of paid social media to bring
in more traffic to a brand site generally results in good outcome of your online
marketing campaign, especially on LinkedIn for B2B and Facebook for B2C. This
is because with a combination of right audience and right message, the result
is surely going to be a success.
Hence, you need to consider two important things:
drive traffic to your website using strong channels and helping to maximize
conversations. To go about it, use paid search, email, paid Facebook ads as
well as direct mail to bring in the right visitors to your website. Test
regularly and treat new visitors differently from your loyal customers.
So ensure to make
changes to your home page as well as product pages by removing those annoying
icons. Bring in features that users would like to do. Highlight the latest
deal, the best seller or the newest inventory.
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