The booming
growth of internet marketing has indeed provided a great chance for businesses
to thrive. However one can see that a lot of marketers have unrealistic and
often dangerous expectations based on certain erroneous principles that are
supposed to lead to online marketing success.
The result is either a lack of preparedness for what's required to execute a marketing strategy and build a lasting, successful online business or a misunderstanding of how to prioritize limited resources to improve return on investment.
In this article, we'll put an end to the most egregious marketing myths once and for all, so every marketer can stay focused on what will actually drive real business growth.
1) People will buy our product because it's cheaper than the competition's.
Low prices don't automatically translate into massive word-of-mouth, PR, and market share. People have to actually know your business exist. Offering a cheaper price than your big name competition doesn't do any good if no one knows about you.
Expecting orders to roll in because your ecommerce site sells some products for less is delusional. You still have to create customer awareness using fundamental online marketing tactics. And you still have to convey a sense of trust and value that goes beyond just offering similar products or features as a competitor at a lower price.
While you're digesting this concept, think about this: Can your company still offer such low pricing after you factor in the time and expense associated with creating awareness of your site?
2) We need to get as many people as possible to our website.
Which is better: getting 100 highly targeted visitors, of which 15 become leads, or 1000 wide-ranging visitors, of which 5 become leads? You could get hundreds of thousands of visitors to your website and not make a single sale. No matter what you're selling, unless you have the right people – your target audience – coming to your website, it's not going to do you any good.
3) Our product is so good, we don't need marketing.
The bottom line is; online
marketing is a never-ending task. And anyone responsible for it, from an
individual at a small company to a C-level executive leading a department,
always wishes there were more hours in the day. So it's essential to stay
focused on what will truly impact ROI. Knowing which tactics and strategies are
a waste of time is as important as knowing which ones are crucial for your
business to thrive.
The result is either a lack of preparedness for what's required to execute a marketing strategy and build a lasting, successful online business or a misunderstanding of how to prioritize limited resources to improve return on investment.
In this article, we'll put an end to the most egregious marketing myths once and for all, so every marketer can stay focused on what will actually drive real business growth.
1) People will buy our product because it's cheaper than the competition's.
Low prices don't automatically translate into massive word-of-mouth, PR, and market share. People have to actually know your business exist. Offering a cheaper price than your big name competition doesn't do any good if no one knows about you.
Expecting orders to roll in because your ecommerce site sells some products for less is delusional. You still have to create customer awareness using fundamental online marketing tactics. And you still have to convey a sense of trust and value that goes beyond just offering similar products or features as a competitor at a lower price.
While you're digesting this concept, think about this: Can your company still offer such low pricing after you factor in the time and expense associated with creating awareness of your site?
2) We need to get as many people as possible to our website.
There is a
big difference between getting traffic and getting targeted traffic, especially
if you're spending time (SEO, social, content marketing) and money (PPC, PR,
advertising) to generate it.
Which is better: getting 100 highly targeted visitors, of which 15 become leads, or 1000 wide-ranging visitors, of which 5 become leads? You could get hundreds of thousands of visitors to your website and not make a single sale. No matter what you're selling, unless you have the right people – your target audience – coming to your website, it's not going to do you any good.
3) Our product is so good, we don't need marketing.
I cringe
every time I hear the words "Our company's product/service is awesome. All
we need to do is post on social media and put on or two online ads and everyone
will want it. It will definitely go viral".
The
expectation of your business going viral, or even a slight reliance on that
happening, is simply not a marketing strategy. While the internet offers a
great and inexpensive medium to get the word out about your company to a
potentially large audience, you're competing with millions of other companies
and websites all vying for attention, mind-share, and market share.
When Apple
released the iPhone, a game-changing and widely publicized product, they still
spent millions on marketing. I'm not saying you shouldn't create viral
elements as part of your product or marketing efforts. And a great product
certainly helps spread word-of-mouth. But don't stand around waiting for
lightning to strike. Moreover, all that's just to get people to your site. Once
they get there, how many are likely to buy on the first visit?
With average retail conversion rates of 1-3%, it's like expecting to get
married on the first date.
4) No one
reads commercial emails these days.
Do you think
email is dead?
Here are a
few recent stats that would say otherwise:
According
to McKinsey & Company:
"E-mail remains a significantly more effective way to acquire customers than social media – nearly 40 times that of Facebook and Twitter combined. That's because 91 percent of all US consumers still use e-mail daily, and the rate at which e-mails prompt purchases is not only estimated to be at least three times that of social media, but the average order value is also 17 percent higher". Also, a 2014 study by Experian showed that for every $1 spent on email marketing, $44.25 is the average return on investment.
"E-mail remains a significantly more effective way to acquire customers than social media – nearly 40 times that of Facebook and Twitter combined. That's because 91 percent of all US consumers still use e-mail daily, and the rate at which e-mails prompt purchases is not only estimated to be at least three times that of social media, but the average order value is also 17 percent higher". Also, a 2014 study by Experian showed that for every $1 spent on email marketing, $44.25 is the average return on investment.
Be sure to
use email automation. You can create dynamic, personalized, and highly
scalable campaigns that are constantly working for your business in the
background, sending personalized and targeted offers, nurturing leads, and much
more.
5) Our site
looks great, so our work is done.
If you aren't
expecting to have to consistently create and promote relevant content and find
ways to engage your target customers through a variety of channels outside your
site to build highly targeted traffic, the investment your company made in a
pretty new site could be for nothing.
Readers of
this blog know it's never easy to build meaningful, lasting traffic. It's
time-consuming. So make sure you have allocated the time and budget to
consistently execute a long-term marketing strategy.
And that's
not all. At the same time, you need to be constantly gathering, filtering, and
analyzing all the quantitative and qualitative data that allows you
to start optimizing your site to better achieve your business goals, because the
ROI on your traffic-acquisition efforts depends on the ability of your website
to convert this traffic.
There is so
many tools that can help you gather and analyze data and assist you with your
marketing, at least make sure you've got some of the basics covered:
A) Analytics
(Google Analytics).
B) Email and
Automation (MailChimp).
C) Social and
Content Marketing (Buffer, Buzzsumo).
D) SEO
(SEMrush, Moz Open Site Explorer, Yoast).
E) Heatmaps,
feedback polls, surveys, user session recording (Hotjar, Qualaroo, Inspectlet,
ClickTale).
6) Plan
"X" worked for that company, so it will work for us, too.
Just because
something worked for one company doesn't mean that it will work for yours.
Copying the Amazon.com website doesn't make you Amazon.com. Even copying
the placement of their search bar doesn't mean it will work as well on
your site. Unfortunately, you can't just copy and paste ideas from other
websites and expect the same results.
Your audience
is different. Your value proposition is different. Other elements of your site
are different. The industry landscape is different. Readers of this blog know
that "best practices" don't apply to everyone. I'm not
saying that you have to constantly reinvent the wheel, because there are tried
and true design elements, functionality features, and marketing methods that
are a great starting point. It just means that, even if you see a design or
marketing tactic working for a comparable company in your industry, it's likely
going to need tweaking before you can apply it to your own business.
7) Everyone
is using social media marketing, so our company needs to as well.
Some
businesses feel the need to be on Facebook, Twitter, Instagram, Pinterest,
LinkedIn, and Google+, not to mention Vine, Snapchat, Tumblr, and every
other social media platform they can think of. Some may say "Well it won't
hurt, right"?
Not only might
these channels not be where your target audience actually spends their time,
but every time you create a profile, you're committing yourself to both
monitoring it and keeping it active. Joining too many social channels is a
waste of valuable time and resources. Figure out which platforms your target
audience actually uses, and focus on those by actively participating and
creating relevant, frequent content. Forget about the others. If you can't do
them right, you're better off not doing them at all.
8) We can
hire people to perform individual marketing tactics without a holistic
strategy.
A modern
online marketing strategy is not comprised of individual tactics executed
independently. Rather, it involves a comprehensive approach, including:
·
Finding and engaging your
target audience wherever they may be online.
·
Retaining their attention by
creating a variety of touchpoints to reinforce your brand and credibility.
·
Leading them through the
sales/conversion funnel.
That is why
it is so important to take a holistic approach to your marketing campaigns,
ensuring that each component, including SEO, email, social media, content
marketing, PPC, and more (and each person responsible for it, if you have a
team), supports and empowers the others.
For example,
a high quality blog helps your SEO, but also gives you quality content to share
on social media and through your emails. And using the blog to leverage your
position as a thought leader and authority can improve your website conversion
rates, which increases the ROI on your PPC and all other marketing.
Performing
marketing tactics independently without a cohesive strategy is like telling a
soccer team they aren't allowed to pass. Expecting each player to score on
their own without allowing them to leverage the other assets in the field is
not going to win you any games against a decent competitor.
Conclusion:
No comments:
Post a Comment