Are you
willing to automate your social media during the holiday seasons? No one can
deny that in the middle of family gatherings, holiday parties and gift shopping
social media marketing can be easy to neglect, however it is also a great
opportunity to invest in existing customers, acquire new ones and drive sales
over the holidays. Take advantage of this opportunity without compromising your
own holiday fun by automating your social media.
Before
going deeper in this topic let's look at some facts. Recent statistics show
that Americans spend 23% of their time on Facebook and other social media
websites, averaging 7.8 hours a month on Facebook's mobile site alone. Over the
holidays, social habits change and, with more time off from work, users spend
even more hours on social media. This creates the perfect opportunity for you
to grab your customer's attention and keep them engaged.
However,
this doesn't mean that you have to spend your own holiday season posting and
tweeting. Here are four easy steps for automating your holiday social media
marketing.
1) What
to post?
Before
you begin, take a few minutes to analyze your audience, set the goals you're
hoping to accomplish and decide the relevant information your audience will
find attractive in order to accomplish these goals. Then, start planning your
content.
First, I
encourage you to apply the 80/20 rule: 80% of your content should be fun,
entertaining and non-intrusive, and 20% of your content can ask for something
in return, like a sale or a visit to your website. Engaging holiday content
might include sharing the best Black Friday deals, or the gifts you received on
the New Year Eve or any other social activity.
Second,
remember that a picture is worth a thousand words, and even more likes. Images
not only make up the majority of Facebook content (nearly 75%), but
they are also the most engaging form of content, sparking an 87% interaction rate.
Take some time at the beginning of the holiday season to plan out when and
where you will take pictures, like as you're preparing your Thanksgiving meal
or going Christmas tree shopping, and set calendar reminders to share these
moments with your audience.
Third,
vary your types of content. While pictures are important, be sure to mix things
up by including other interactive media tools like blogs, videos, infographics
and more. For example, post an infographic about Black Friday vs.
Cyber Monday.
2) When
to post?
The day
and time you post to social media will have a definite impact on the amount of
impressions and engagements that your content receives. Generally, you
should post to Facebook on weekday afternoons between 1 p.m. to 4
p.m., tweet to Twitter around lunchtime and publish on LinkedIn during the
midweek, around noon or 5 p.m.
Choosing
the best time to post during the holidays can take a bit more effort. While you
definitely want to be present on high traffic days, you'll want to carefully
choose post times. For example, make sure you schedule a Thanksgiving Day post,
but choose the morning instead of early evening when most families will be
eating dinner and are not likely to be social surfing.
Once you
feel comfortable automating your social media, keep a careful eye on your
analytics to see if your audience's habits change over the holidays, and adjust
your scheduling accordingly.
3) How to
post, and still have a life?
Automating
a posting schedule is just one way that a social media management system like
Buffer or Hootsuite can help you stay socially active while also freeing up
your time to focus on more important stuff. Buffer lets you set your own
posting schedule, and the tool will automatically add posts to your queue
accordingly. With Hootsuite, you can manually choose post times or use the
auto-scheduling feature to allocate optimal times based on your audience.
Both of
these tools allow you to manage multiple social streams (Facebook, Twitter and
LinkedIn) in one convenient location. Moreover they each have their own Google
Chrome extension that helps you to schedule and share content without leaving
your current browsing tab.
4) Keep
it human.
Automating
your social posts doesn't mean losing the personal touch. Keep things human by
prioritizing certain interactions during the holidays that are worth your
direct, real-time involvement.
Monitoring
engagements from your audience via comments or mentions is a great opportunity
to directly connect with and provide excellent customer service to your
customers. Pay attention to your notifications and respond in real-time to your
followers when they interact with your brand.
A useful
trick is to create calendar alerts or reminders; these will help you remember
when to incorporate real-time posts into your holiday social media strategy.
Don't miss the opportunity to share a photo of your Christmas tree with a
message of warm wishes or a video of fireworks on New Year's Eve.
Downloading
the mobile apps for Twitter, LinkedIn and Facebook pages will make it extremely
easy for you to post real-time content from your mobile device across several
platforms. To catch your engagements as soon as possible, make sure each app's
mobile notifications are on and highly visible to you.
Conclusion:
Okay now let's
recap. Ignoring your social media during the holiday season is a missed
opportunity to connect with your customers during peak vacation times. Avoid
this mistake by making a plan for your holiday social media strategy and by
automating the majority of your posts.
Automate
your social media ahead of time by taking advantage of free tools, but remember
that this is social media, so be sure to add your own real-time touches to keep
your accounts personal and inviting. Take advantage of calendar alerts or
reminder apps to prompt you to share in the moment.
Follow these four steps to automate your holiday social media and you
will have peace of mind that your social networks are making the most out of
increased internet traffic, while still freeing up your own holiday time for
the more important holiday's stuff.
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